As more people shop online, demands for accurate deliveries and accessible tracking are on the rise.
According to a recent OSM Worldwide study titled “The State of Online Shopper Expectations and Actions,” two-thirds of online shoppers will contact customer services if an urgent item arrives just one day late, while 44 percent of online shoppers say they check an item’s order status at least once daily.
Today, with the availability of advanced delivery services, such as Amazon’s same-day delivery, online shoppers expect fast and error-free delivery of their packages. Considering that USPS handles 47 percent of the world’s mail volume, retailers must work with their carriers to fulfill online consumers’ expectations and minimize late parcels and damaged packages.
Read more at Sourcing Journal.